ja99 Privacy Policy

Overview

ja99 ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information obtained from users ("you", "your") who access or use the ja99 platform at ja99.bio, including all related services, games, betting markets and support channels.

By registering an account or using any part of our platform, you confirm that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, you must discontinue using the ja99 platform immediately.

This policy applies to all players based in Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar, who use ja99 services via any device — mobile browser, web application or any future native application.

Information We Collect

ja99 collects various categories of personal information to deliver a safe, compliant and enjoyable betting and casino experience. The specific information we collect depends on how you interact with the platform.

Account Registration Information

• Full name and date of birth (to verify you are aged 21 or above)
• Email address and mobile phone number
• Preferred username and encrypted password
• Residential city or district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet)

Financial and Payment Information

• Mobile banking account identifiers for bKash, Nagad, Rocket or Upay (we do not store your full wallet PIN)
• Transaction history including deposit amounts, withdrawal amounts and dates
• Bank references where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)

Technical and Usage Data

• IP address, browser type, operating system and device model
• Pages visited, games played, session duration and betting activity logs
• Referral source (how you found ja99) and promotional codes used

How We Use Your Information

ja99 uses your personal information strictly for the purposes set out below. We do not use your data in any manner inconsistent with this policy, and we do not sell personal data to advertisers.

• To create and manage your ja99 account and verify your identity and age (21+ only)
• To process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment channels
• To provide customer support in English and Bengali, including dispute resolution and account queries
• To detect, prevent and investigate fraudulent activity, money laundering and responsible gaming violations
• To personalise your experience, including recommending relevant games such as cricket betting, slots and live casino tables
• To comply with applicable laws and respond to lawful requests from relevant authorities in Bangladesh

How We Share Your Information

ja99 does not sell, rent or trade your personal information. We may share specific categories of data only in the limited circumstances described below.

Service Providers

We engage trusted third-party service providers to assist with payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention and technical infrastructure. These providers are contractually bound to use your data solely for the services they render to ja99 and may not use it for any other purpose.

Legal and Regulatory Disclosure

We may disclose your personal information if required to do so by law, court order or lawful request by any government or regulatory authority. We will always attempt to notify you of such disclosure unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition or sale of all or part of ja99's business assets, your personal data may be transferred as part of that transaction. You will be notified via the email address associated with your account before your personal data becomes subject to a materially different privacy policy.

Cookies and Tracking Technologies

ja99 uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse usage patterns. Cookies are small text files placed on your device when you visit our website.

We use the following categories of cookies:

• Essential cookies — required for core platform functionality such as session management, login state and security checks
• Analytics cookies — help us understand how players navigate ja99 so we can improve game selection and page performance
• Preference cookies — store your language choice, display settings and any personalisation options you configure

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ja99 platform.

Data Retention

ja99 retains your personal information for as long as your account remains active or as otherwise required to fulfil the purposes described in this policy. We routinely review stored data and delete information that is no longer necessary.

Following account closure, we may retain certain transaction records and identity verification documents for a period required by applicable law or for the purpose of resolving any outstanding disputes. Once those obligations are satisfied, the information is securely deleted or anonymised.

Your Data Rights

As a ja99 user, you hold the following rights regarding your personal information. To exercise any of these rights, please contact our support team at the email address listed at the end of this policy.

• Right to access — you may request a copy of the personal data ja99 holds about you
• Right to rectification — you may request that inaccurate or incomplete data be corrected
• Right to erasure — you may request deletion of your personal data where it is no longer required for the purpose it was collected
• Right to data portability — you may request a structured, machine-readable copy of data you provided to us
• Right to object — you may object to certain types of processing, including direct marketing communications

We will respond to all verified data-rights requests within a reasonable timeframe. Please note that certain rights may be limited where we are required to retain data to fulfil legal obligations or to resolve disputes involving your account.

Security of Your Data

ja99 implements a range of administrative, technical and physical security measures designed to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data in transit, access controls restricting data access to authorised personnel only, and regular security audits of our platform infrastructure.

While we take every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your ja99 account.

Third-Party Links

The ja99 platform may contain references to game studios, software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, Microgaming) and payment partners. These are independent entities operating under their own privacy policies. ja99 is not responsible for the privacy practices of any third-party provider, and we encourage you to review their respective privacy policies before providing them with any personal information.

Children's Privacy and Age Restriction

ja99 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process or store personal information from anyone under the age of 21. If we become aware that a minor has provided us with personal information or has registered an account, we will immediately suspend that account and delete the associated data. If you believe a minor is using the ja99 platform, please contact us at [email protected].

Changes to This Privacy Policy

ja99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users by posting a prominent notice on the platform and, where appropriate, by sending an email notification to the address associated with your account.

Your continued use of the ja99 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. The date at the top of this page indicates when this policy was last updated. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us About Your Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the way ja99 handles your personal data, our support team is available 24/7 and will respond promptly in both English and Bengali.

Support is available in English and Bengali. Bangladesh Standard Time (BST, UTC+6). We aim to respond to all privacy-related enquiries within 2 business days.